We're a small team at ASMC, but we'll try our best to respond to your email within 48 hours. If we're experiencing a high volume of messages it may take us a bit longer, but we'll ALWAYS get back to you as soon as we can. If you haven't heard from us in a week, feel free to send a follow-up email. Thanks for your patience and understanding.

To request a refund, exchange or replacement, contact our team with your order number and a brief explanation. Please note that our refund policy varies depending on the product and circumstances. Please also note that customers are responsible for the cost of postage and safe delivery on return.

Please contact our team as soon as possible so someone can fix the mistake. However, if we ship the item before this is corrected you will need to wait for us to receive the item back for a refund or replacement.

We apologize for any delay in delivery! Deliveries may take longer than anticipated due to the small size of our team, but we’ll try our best to get your order to you within 10 days of purchase. External factors such as the Royal Mail strikes (which we’re in full support of) and weather conditions can also affect the speed of delivery. If it’s been over 10 days since you placed your order, please contact our team with your order number and we will do our best to assist you in locating your item.

It depends on the specific item. Some pieces may be restocked based on demand, while others may be limited edition or one-of-a-kind. You can find updates on restocks and new releases on our Instagram.

Oh boo hoo. Poor little you. “My wiccuw kwueson isn’t on here” PEOPLE ARE DYING KIM. Why don’t you go crying to your mummy about it? Once she’s laughed in your face, march your little sorry self back here and contact our team with your silly little question.